SHOPPING ONLINE

By shopping on this website, you acknowledge that you have read, understood and agree to be bound by our terms and conditions.

If Golden Touch Jewellers reasonably believes that you are providing untrue, inaccurate or incomplete information, we may choose to suspend or terminate all or any transactions made with us. Golden Touch Jewellers will not be liable to you for any loss or damage arising from your failure to maintain the confidentiality of your password. Golden Touch Jewellers will always protect any information given by you and will not share any information with any third party.


PLACING OF ORDERS

Any orders that you place will be by way of transaction via the Golden Touch Jewellers website.

Only persons aged 18 years and over, who are legally entitled to do so, are permitted to place orders with Golden Touch Jewellers

By placing an order, you represent and warrant that:

You are legally capable of entering into binding contracts;

You are at least 18 years of age; and

You agree to be bound by these terms and conditions.

This Agreement shall be governed by and interpreted according to the laws of the Republic of South Africa and, in the event of any conflict between or inconsistency in the laws applicable in the various provinces of the Republic of South Africa, the law as applied and interpreted in the Province of Gauteng will prevail.

All jewellery displayed on our Website are subject to availability. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products from time to time without notice. We will inform you as soon as possible if any products ordered by you are not available. Risk in the jewellery shall pass to you or your authorized representative on delivery. We will retain ownership of the products until payment has been received in full.

You are responsible to order the correct size of jewellery. Eg. Bracelets, chains ,bangles and necklaces will have lengths and thickness allocated. Please make sure you order the correct size. Once an order is placed, a no exchange policy exists, unless you return the jewellery in an unopened and fully sealed package within 5 days of placing the order. Please send an email as soon as you receive the package and include a photo of why you want to return the product. You are only eligible for a refund if the jewellery is returned in the original packaging that is subject for an internal inspection.

If you paid using another payment method, by electronic funds transfer (EFT), to your bank account. For this purpose you may be required to provide your bank account details to Golden Touch Jewellers. EFT payments takes 14 working days to process. All returns must be sent via a courier with a waybill number as Golden Touch Jewellers will not be responsible for any lost postage.


RETURNS

Returns of defective jewellery

If the Jewellery purchased has a material defect, not caused by everyday wear and tear, you may send a mail with a photo to sales@goldentouchjewellers.co.za of the defective piece within 3 months. If it is found that the piece is defective due to wear and tear no replacements will be done. If It is a material defect the piece will be replaced or refund given if that particular piece is not in stock.

Returns for Earrings

No Earrings will be exchanged due to hygienic reasons. Make sure you order the right size.

 

PAYMENT

You can pay with Payfast and electronic funds transfer payments, Authority of payment is given at the time of order, followed by a debit once the order has been redeemed. All prices include VAT unless otherwise stipulated. You can pay via Internet transfer into our bank account, after which your proof of payment must be emailed as proof of payment with your order number as reference. Please note that orders paid for via Internet transfer are subject to a 3 working day clearing policy and the order will only be manufactured thereafter.

Funds Refund upon Cancellation after payment is made:

Only refund via EFT

Any Bank Fees will be taken from the amount paid by Client as Golden Touch Jewellers cannot be liable for EFT banking fees paid back to you

NO Refunds will be made if Client paid via PAYFAST with credit card or EFT or INSTANT Payment.


DELIVERY

Delivery will only be made to the delivery address selected, and only to physical addresses. Fastway Courier Services will deliver during business hours (8am – 5pm) on weekdays and will not call beforehand to arrange a time for delivery. If no one is on hand at the time of delivery, they will attempt again the following day. Thereafter the parcel will be redirected to Golden Touch Jewellers, who will then contact the customer to clarify delivery details. In such a case, a redelivery fee may be charged at our discretion.

For main city centres, please allow 24 – 48 hours’ turnaround time for delivery from the date of dispatch. If delivery cannot take place as the parties endeavoured, then the failed delivery on the date and time indicated shall not allow for the cancellation of the sale. The purchaser irrevocably waive the right to claim cancellation as a result thereof. Items with a manufacturing defect and a return authorization code may be returned within 5 working days of the date of receipt. Please notify your customer service department, who will inform you of the procedure to return the item.


LIABILITY

Although we will offer you the best service we possibly can, we make no promise that our online shopping services will entirely meet your requirements, or that the service will be uninterrupted, timely or error free.


DISCLAIMER

Apart from the provisions of sections 43(5) and 43(6) of the electronic Communications and Transactions Act, neither Golden Touch Jewellers nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the website, the services or the content provided from and through this website.

Furthermore, Golden Touch Jewellers makes no representations or warranties, implied or otherwise, that amongst others, the content and technology available from this website are free from errors or omissions, or that the service will be 100% uninterrupted and error free.

This website is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Golden Touch Jewellers that the service available from and through this website will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.

Information, ideas and opinions expressed on this website should not be regarded as professional advice or the official opinion of Golden Touch Jewellers , and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this website. Neither Golden Touch Jewellers nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this website.


CARING FOR YOUR JEWELLERY

Remember to store your jewellery in a safe and secure place. Avoid dust, moisture and Direct sunlight /light to ensure your jewellery does not tarnish and discolour. When wearing, simply follow the golden rule “Last on/First off”. Put jewellery on last so that it is not sprayed with perfumes

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